Customers

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Customers

Postby American Girl » Sun Nov 10, 2013 9:38 am

a) Server, User-ID

Server 1
10015592

b) Internet Browser and Version

Firefox v24.02, also happens on IE v10.0 Chrome v31.1612, Iron v15.0.900.1, Cometbird v3.6.16

c) Time of error
November 2013

d) Error description

I am noticing that my daily customers do not all appear at once like they used to. At the start of the day I have 2, then more flow in over the course of the day. Sometimes I do not get my final customers until the end of the day. It is not as if they are in the que or backed up. I get the red circle with bar indictaing there are no customers left and then suddenly 2 pop up many hours later or when I re-sign into the game.

If this is a new change from the patch or the way the game is going to be moving forward I wonder why I unlocked so many tanks to upgrade fish for customers and/or quests if they are going to flow out at such a slow rate. This occurs on many computers: work, home and library as well as my phone on many different browsers including the newest versions on my home computer as indicated above. So I do not see how it could be a cache issue. But I have cleared that and rebooted only to see the problem persist. :ugeek:

While I play this game for longer periods than many I cannot sit on it all day and wait for customers to pop up randomly. I should be able to again know all my customers for the day when I sign in and then see what I need to do to satisfy their orders. The span I have observed over last few days has been 12 hours from sign in to last customer of the day. Does Upjers really expect us to stay on this game for that long to get all the customers? :lol:

Also, a quick question on this topic: I realize you can have up to 10 customers in line at once and If you have a premium account, you can have up to 14 customers. But how many do I get new each day :strange:

Thank you for your attention to this matter

User avatar
pearlbay
Posts: 4564
Joined: Wed Jul 28, 2010 6:51 am
Contact:

Re: Customers

Postby pearlbay » Mon Nov 11, 2013 4:37 am

Hi American Girl,

American Girl wrote:
Also, a quick question on this topic: I realize you can have up to 10 customers in line at once and If you have a premium account, you can have up to 14 customers. But how many do I get new each day :strange:


According to our in-game help:

Every day, six customers (or ten for Premium players) will arrive in town, looking to buy fish (...) You can have up to 10 customers in line at once. If you have a premium account, the queue can accommodate up to 14 customers.


Depending on how long your queue is, you may therefore get 6 (or 10 with a PA) customers per day - or less (if the queue is already full or nearly full). According to our developers, you receive 2 new customers per hour. That has been the case always, they say - there haven't been any changes to that system with our latest patch. So everything seems to be fine here. :)

Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Customers

Postby American Girl » Mon Nov 11, 2013 9:31 am

I really think I am losing my memory and my eyesight as I get older :oops: I knew the answer to how many I get daily yet I couldn't remember nor find it in the in game help. Thanks for the reminder.

May I ask for further clarification:

Do the customers come every hour wether I am signed in or not? In that I mean, by 5:00 am will I get all 10 customers (2 per hour for 5 hours) or do I get them for every hour I am signed in? I have been playing later in the evening as my work schedule has changed. So when I sign in at around 8:00 pm EST there are only 2 customers waiting for me. Sometimes 4 if I did a quick sign in earlier that day before work. But never do I have all 10. So am I losing 2 customers that day (only 4 hours left in the day and at 2 per hour how can I get all 10) or do they all pop up at the end of day turn over?

The only reason I ask is because one day last week (prior to the patch) I started the day with no customers (I had finished all the day before) and over the couse of the day I received 18 separate customers and they came all at once a few minutes after I signed in . I started with the initial 2 and then when I went from town to town they all appeared. And when I did a few more flowed in behind them. They also came at a good time when I was low on funds :D So I started recording and it appears I am not getting 10 per day.

Maybe there is a problem here like the one I observed in breeding. :idea:

Thanks for the help :pray:

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pearlbay
Posts: 4564
Joined: Wed Jul 28, 2010 6:51 am
Contact:

Re: Customers

Postby pearlbay » Tue Nov 12, 2013 4:49 am

Hi again American Girl,

the way the system is programmed is that the first customers will start arriving upon your first login of the day. If that is say at 4 pm, then the first customers of the day will start trundling in at 4 pm. The next ones will then come an hour later. You will keep receiving two new customers per hour until the queue is full, or until the day has ended according to currently Eastern Standard Time (in summer: Eastern Daylight Time).

That means: if your first login of the day is quite late, and your queue of customers is empty, it's possible you may not be getting all of your allotted customers of that day.

I hope I've been able to answer your questions - if not, please get back to me!

Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Customers

Postby American Girl » Wed Nov 13, 2013 1:01 am

pearlbay wrote:Hi again American Girl,

the way the system is programmed is that the first customers will start arriving upon your first login of the day. If that is say at 4 pm, then the first customers of the day will start trundling in at 4 pm. The next ones will then come an hour later. You will keep receiving two new customers per hour until the queue is full, or until the day has ended according to currently Eastern Standard Time (in summer: Eastern Daylight Time).

That means: if your first login of the day is quite late, and your queue of customers is empty, it's possible you may not be getting all of your allotted customers of that day.

I hope I've been able to answer your questions - if not, please get back to me!

Best regards,

pearlbay


Pearl
I will admit that your responses are always found to be pleasant and humble and very helpful when offered to whatever question I or anyone has. I will however sadly admit that I am somewhat doubtful of the reliability of your sources ;)

So today I tried something new. I signed on when I first woke up at 5 am EST. I had 2 customers.
I took a 3 mile run, took a shower and got ready for work. Over an hour -- left for work at 6:15 to catch train. No new customers appeared. I left the game on and I am assuming it eventually signed me out as was expected. I came home at 10:00 pm and when I signed on there were 4 customers in my queue. Not the anticipated 10.

It is now 11:50 PM as I post and I have 6 total customers as opposed to the 10 I should have based on your explanation above.

Am I to assume I must be signed into the game for a total of 5 contiguous hours to get all my customers for the day? And if so is that really an appropriate expectation of this company for its customers? Not to mention the lack of fairness in the expectation of having to wait for 5 hours to get all my customers. As well as if I sign in late in the day I will lose some of them. I am told that "Every day, six customers (or ten for Premium players) will arrive in town, looking to buy fish. . . ."

It does not say I must commit 5 hours of my life to waiting to get them. I have been premium for 2 years and I am very upset that there is a chance I was not always deleivered what I have paid for. Pardon my bluntness and frustration but as a paying customer I feel I am being robbed. So are other Premiums. Language barriers are not an excuse. If you set up an American Server then the company should be prepared to speak English thoroughly and appropriately. I was promised to be delivered a specific number of customers and now that there has been a change in my personal schedule it is offered as the reason/fault the game cannot deliver what has been promised. I would like 10 customers a day as that is what I pay for as a premium. I would like them wether I play for 1 hour of 24 hours. Also, in consideration of how many flaws and problems I have found in game I would like some consideration from staff to look into something I point out as being a problem. I am explaining that I got 18 one day and now today I received only 6 despite starting the day early. That is obviously an inconsistency.

Thank you for directing this issue to the appropriate persons.

Duffhead
upjers-team
Posts: 624
Joined: Fri Aug 27, 2010 3:14 am

Re: Customers

Postby Duffhead » Wed Nov 13, 2013 6:11 am

The game says that every day, six customers (ten for premium players) will arrive in town. Please excuse me if I fail to see why that should mean that you get them over the course of one hour. I understand that you see a problem with that, because the game doesn't work in ways that you would like it to work.

You have made your point, and Pearlbay has given you the correct answer after checking back with the developers themselves. If they're not the reliable source (as you put it), then I'm not sure who is. The people who work with the code on a daily basis should know best.

I checked your customer log, you have indeed received 10 customers for the 12th of November (all times shown are EST):

Code: Select all

2922937   12.11.2013 23:14:41   -   Open   2138 A$   
2922938   12.11.2013 23:14:41   -   Open   30375 A$   
2922909   12.11.2013 22:33:45   -   Open   28325 A$
2922910   12.11.2013 22:33:45   -   Open   294 A$
2922800   12.11.2013 19:27:49   -   Open   11027 A$
2922799   12.11.2013 19:27:49   -   Open   9660 A$
2922981   12.11.2013 00:02:43   13.11.2013 00:12:51   Served   336 A$
2922982   12.11.2013 00:02:43   -   Open   2870 A$   
2922983   12.11.2013 00:02:43   -   Open   13171 A$
2922984   12.11.2013 00:02:43   -   Open   3815 A$   


So you did on the 11th of November:

Code: Select all

2920816   11.11.2013 09:12:31   11.11.2013 12:02:29   Served   276 A$
2920817   11.11.2013 09:12:31   11.11.2013 11:31:35   Served   2592 A$
2920714   11.11.2013 08:00:01   11.11.2013 15:34:23   Served   4533 A$
2920713   11.11.2013 08:00:01   11.11.2013 15:34:19   Served   11902 A$
2920695   11.11.2013 07:48:43   11.11.2013 15:49:14   Served   13466 A$
2920694   11.11.2013 07:48:42   11.11.2013 20:23:05   Served   28237 A$
2920501   11.11.2013 04:01:51   11.11.2013 12:54:47   Served   1440 A$
2920502   11.11.2013 04:01:51   11.11.2013 21:24:41   Served   7602 A$
2920475   11.11.2013 03:14:21   11.11.2013 22:24:12   Served   8665 A$
2920474   11.11.2013 03:14:21   11.11.2013 12:53:56   Served   1208 A$


And on the 10th.

Code: Select all

2919581   10.11.2013 11:10:05   10.11.2013 11:44:25   Served   3157 A$   
2919580   10.11.2013 11:10:05   11.11.2013 11:31:53   Served   3725 A$
2919539   10.11.2013 10:54:10   10.11.2013 18:46:04   Served   23598 A$
2919538   10.11.2013 10:54:10   10.11.2013 18:08:53   Served   8126 A$
2919294   10.11.2013 09:01:05   10.11.2013 17:51:49   Served   2763 A$
2919293   10.11.2013 09:01:05   10.11.2013 10:54:17   Served   2860 A$
2919224   10.11.2013 08:05:51   11.11.2013 12:02:34   Served   21744 A$
2919223   10.11.2013 08:05:51   10.11.2013 18:08:48   Served   9119 A$
2919149   10.11.2013 07:04:39   10.11.2013 07:08:25   Sent   8170 A$
2919148   10.11.2013 07:04:39   10.11.2013 07:20:13   Served   1282 A$


And on the 9th.

Code: Select all

2918305   09.11.2013 16:10:45   09.11.2013 21:38:36   Served   8580 A$
2918304   09.11.2013 16:10:45   09.11.2013 20:05:55   Served   20378 A$   
2917674   09.11.2013 10:03:18   09.11.2013 18:33:59   Served   8314 A$
2917673   09.11.2013 10:03:18   09.11.2013 18:33:52   Served   10581 A$
2917632   09.11.2013 09:30:18   09.11.2013 18:33:40   Served   1608 A$
2917631   09.11.2013 09:30:18   09.11.2013 09:41:06   Served   2094 A$
2917508   09.11.2013 08:10:12   09.11.2013 19:48:50   Served   24788 A$
2917507   09.11.2013 08:10:12   09.11.2013 18:33:05   Served   4659 A$
2916956   09.11.2013 00:01:17   09.11.2013 18:32:49   Served   32518 A$   
2916957   09.11.2013 00:01:17   09.11.2013 18:33:08   Served   8741 A$   


The 9th is interesting, since you served all of those 10 customers within three hours. In that respect, accusing us of robbing you seems like a harsh allegation to me.

Please point out any inconsistencies you find in these logs, and we'll make sure to direct them to the developers who'll try and see what Pearlbay and me failed to see.

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Customers

Postby American Girl » Thu Nov 14, 2013 2:04 am

Duffhead wrote:The game says that every day, six customers (ten for premium players) will arrive in town. Please excuse me if I fail to see why that should mean that you get them over the course of one hour. I understand that you see a problem with that, because the game doesn't work in ways that you would like it to work.


I never said that they should come in one hour. I expressed my disatisfaction that based on pearlbays response I will need to stay logged in for 5 hours to get 10 customers. However I was'nt sure if I understood her correctly. So I asked for clarification by asking:

Am I to assume I must be signed into the game for a total of 5 contiguous hours to get all my customers for the day? And if so is that really an appropriate expectation of this company for its customers? ..... As well as if I sign in late in the day I will lose some of them. I am told that "Every day, six customers (or ten for Premium players) will arrive in town, looking to buy fish


So it does not say ANYWHERE that I must stay signed in or I will LOSE my customers does it? No, it clearly states I will receive them with no other action or obligation on my part. Ten of them if I am paying for that opportunity. If I am entitiled to, and pay for, 10, why is my inquiries being reduced to comments from staff that "the game doesn't work in ways that you would like it to work" I will clearly say that if there is a potential to lose customers then the game is not working as it is stating it will work. I feel it is not that the game isn't working how I want it. In fact I don't know how it is working. That is the point for my questions. To better understand.

I will explain again, when I signed out yesterday which was after being on for less than 2 hours and before midnight EST, I had only 6 customers on the side scroll. Not ten. I dont care what a log says. I don't care what anyone says really. I am a big girl. I can count to six. I have no reason to lie. I am seeking clarification and communication. Not to start problems or be disregarded. If customers appeared later and after I signed off (the next day) then I cannot be expected to predict what will happen, only what I observed and what did happen. And if that is the case (that they will all appear at the end of the day) that is not consistent with what was previously reported, in that I would lose my customers if i did not sign in in time to receive them all (10 customers at 2 per hour means I must sign in before 7 pm every day to receive them all or I would lose them) So which is the right answer?

Duffhead wrote:You have made your point, and Pearlbay has given you the correct answer after checking back with the developers themselves. If they're not the reliable source (as you put it), then I'm not sure who is. The people who work with the code on a daily basis should know best.



As stated previously I would like to believe that, but I believe that I am entitled to have my doubts. Based on your answers being different than hers only supports my doubt.

When I first started playing the game I observed that no one was ever able to buy hedgehoggers in the shop. Other players confirmed this who had been playing longer than I and we were told we were wrong. Later on the error was repaired and we have been able to buy them ever since. Did the programmers know best or was it the players? Programmers are not perfect. Everyone makes mistakes. My motivation is to observe to better serve the community who plays the game. I don't post haphazardly and I don't post misinformation. If you take a look at some of my informational posts you will see they are to serve the community. And I am not doing it for a paycheck. I do it because I care. I just wish to be regarded when asking simple questions. Not really that hard to do or much to ask as a customer in my opinion.

Secondly there was a problem with breeding that was not observed by the programmers but instead by the ones who play the game. I reported the problem. No one confirmed that there was an error. No "thank you for the assistance" Not even a response.

Lastly I inquired about the breeding rewards. viewtopic.php?f=39&t=6351 See the thread to better understand why I may feel the need to ask for clarification on matters that I don't understand. And how, at times miscommunication my produce misinformation. I don't purport to be a programmer. But I do have two eyes. And I can observe a problem. If someone was trying to help me i surely wouldn't respond like this Duffhead.


Duffhead wrote:The 9th is interesting, since you served all of those 10 customers within three hours. In that respect, accusing us of robbing you seems like a harsh allegation to me.



I didnt accuse you or Upjers of robbing me on the 9th. Nor do I see how my ability to have fish at the ready for customers and excelling in the game refutes and the possibility of being robbed. In fact I don't even see how the two comments you made are related. I posted the following "I have been premium for 2 years and I am very upset that there is a chance I was not always deleivered what I have paid for. Pardon my bluntness and frustration but as a paying customer I feel I am being robbed." And i stand behind my response. If I did not get 10 customers daily as I was told I would then in fact I was robbed. I did not get what I paid for.

Clearly there is a lack of communication here and your responses are not what I would characterize as pleasant customer service.

So in review, your comments clearly are different than what was reported the other day.
So I ask for clarification from one source and I will then test that information to determine if it is valid and consistent?

So I ask again:

Will I get 10 customers a day no matter what? If my queue is empty and I sign in or not, sign in for 5 contigous hours or only 5 minutes will I, by the end of the day, get all 10 customers.

If I sign in early in the day will the 10 customers appear within 5 hours even if I am no longer signed in?



Duffhead wrote:I checked your customer log, you have indeed received 10 customers for the 12th of November (all times shown are EST):

Code: Select all

2922937   12.11.2013 23:14:41   -   Open   2138 A$   
2922938   12.11.2013 23:14:41   -   Open   30375 A$   
2922909   12.11.2013 22:33:45   -   Open   28325 A$
2922910   12.11.2013 22:33:45   -   Open   294 A$
2922800   12.11.2013 19:27:49   -   Open   11027 A$
2922799   12.11.2013 19:27:49   -   Open   9660 A$
2922981   12.11.2013 00:02:43   13.11.2013 00:12:51   Served   336 A$
2922982   12.11.2013 00:02:43   -   Open   2870 A$   
2922983   12.11.2013 00:02:43   -   Open   13171 A$
2922984   12.11.2013 00:02:43   -   Open   3815 A$   


Its a bit hard not knowing what each field represents (no headers or field names) but I will gladly make a stab at what I see and ask about what i am unsure of. That log shows I signed in at 2:43 AM. Not sure if that is EST or based on your clock. This is the first inconsistency. I know for a fact I was not playing the game at 2:43 in the morning so right there I see a problem. But even if i was, then based on the response I received yesterday (2 every hour) I should have had all my customers in my queue by 7:43AM. Clearly the logs show i did not get them until 7:27 PM. So yesterday I would have had to wait slightly under 17 hours to get my 5th and 6th customer and then a full 20 hours after sign in (3 hours later) hours to get my remaining 2 and then another hour to get the last 2. I may be wrong but that seems different than "2 new customers every hour"

Duffhead wrote: So you did on the 11th of November:

Code: Select all

2920816   11.11.2013 09:12:31   11.11.2013 12:02:29   Served   276 A$
2920817   11.11.2013 09:12:31   11.11.2013 11:31:35   Served   2592 A$
2920714   11.11.2013 08:00:01   11.11.2013 15:34:23   Served   4533 A$
2920713   11.11.2013 08:00:01   11.11.2013 15:34:19   Served   11902 A$
2920695   11.11.2013 07:48:43   11.11.2013 15:49:14   Served   13466 A$
2920694   11.11.2013 07:48:42   11.11.2013 20:23:05   Served   28237 A$
2920501   11.11.2013 04:01:51   11.11.2013 12:54:47   Served   1440 A$
2920502   11.11.2013 04:01:51   11.11.2013 21:24:41   Served   7602 A$
2920475   11.11.2013 03:14:21   11.11.2013 22:24:12   Served   8665 A$
2920474   11.11.2013 03:14:21   11.11.2013 12:53:56   Served   1208 A$


Here it seems I signed in at 3:14 am. Again, I wasn't playing at that time. Then I got 2 more customers in 40 minutes. Then I didnt get another set for 3 hours and 47 minutes. Then another set in 12 minutes. Again, not the reported 2 customers every hour.

Duffhead wrote:And on the 10th.

Code: Select all

2919581   10.11.2013 11:10:05   10.11.2013 11:44:25   Served   3157 A$   
2919580   10.11.2013 11:10:05   11.11.2013 11:31:53   Served   3725 A$
2919539   10.11.2013 10:54:10   10.11.2013 18:46:04   Served   23598 A$
2919538   10.11.2013 10:54:10   10.11.2013 18:08:53   Served   8126 A$
2919294   10.11.2013 09:01:05   10.11.2013 17:51:49   Served   2763 A$
2919293   10.11.2013 09:01:05   10.11.2013 10:54:17   Served   2860 A$
2919224   10.11.2013 08:05:51   11.11.2013 12:02:34   Served   21744 A$
2919223   10.11.2013 08:05:51   10.11.2013 18:08:48   Served   9119 A$
2919149   10.11.2013 07:04:39   10.11.2013 07:08:25   Sent   8170 A$
2919148   10.11.2013 07:04:39   10.11.2013 07:20:13   Served   1282 A$


And on the 9th.

Code: Select all

2918305   09.11.2013 16:10:45   09.11.2013 21:38:36   Served   8580 A$
2918304   09.11.2013 16:10:45   09.11.2013 20:05:55   Served   20378 A$   
2917674   09.11.2013 10:03:18   09.11.2013 18:33:59   Served   8314 A$
2917673   09.11.2013 10:03:18   09.11.2013 18:33:52   Served   10581 A$
2917632   09.11.2013 09:30:18   09.11.2013 18:33:40   Served   1608 A$
2917631   09.11.2013 09:30:18   09.11.2013 09:41:06   Served   2094 A$
2917508   09.11.2013 08:10:12   09.11.2013 19:48:50   Served   24788 A$
2917507   09.11.2013 08:10:12   09.11.2013 18:33:05   Served   4659 A$
2916956   09.11.2013 00:01:17   09.11.2013 18:32:49   Served   32518 A$   
2916957   09.11.2013 00:01:17   09.11.2013 18:33:08   Served   8741 A$   


On the four days you posted it shows I served all 10 customers. I can say emphatically that this is not true. There were several cstomers that were asking for fish and willing to pay under $1000 for high level cheap fish (e.g. 5 vacs at level 23, 7 saws lvl 19, etc) I know I sent them away. There was also a customer that was asking for several level 1 elephant ears and the offer was below their level 1 value. He was also sent away. So I did not serve all 10 customers daily.

Duffhead wrote:Please point out any inconsistencies you find in these logs, and we'll make sure to direct them to the developers who'll try and see what Pearlbay and me failed to see.



Thanks for providing so much information. I am not sure what I have done to upset you except to be upset myself and ask for answers. I do not intend to be a bother. I think maybe there are 3 or four of us that actually post here. If not for the occasional post for a breeding problem I bet most would never post. I know that once this matter is resolved I am less inclined to ask for help if this is how it is going to go.

Nonetheless I hope I clarified my points better. If I can just get some answers to the points I have raised and the actual questions I asked I would feel much better regarding my experience on the site.

User avatar
pearlbay
Posts: 4564
Joined: Wed Jul 28, 2010 6:51 am
Contact:

Re: Customers

Postby pearlbay » Thu Nov 14, 2013 4:22 am

Hi again American Girl,

I think there's been a slight misunderstanding between yourself and my esteemed colleague Duffhead. Duffhead is quite correct - the sources I have are the developers, and when I ask them for details, they are looking directly at the code.

Now, what I think you misunderstood is that your customers would only come while you are logged in. That is not the case. You log in, then your customers will start arriving - as I explained two per hour until either the queue is full, you have received all allotted customers over the day, or the day has ended.

You don't need to be logged in until they have all arrived! You just need to log in once to set the system in motion - even if it's just for a second. Then, if you are to get 6 customers per day, the 6 customers will start arriving, 2 per hour, until you have reached the maximum of allowed customers per day - or, as I said, until the queue is full or the day over.

The lists Duffhead showed you show the times you received the customers, as well as when you served them. As you can see, this wasn't always immediately, but sometimes a few hours later. That shows you that your customers do arrive reliable, as well as that you've been able to serve them. The system here is based on pure logic and algorithms. It records the times, the customers are sent out at, as well as the times you send them away on, or serve.

Here is an example of my own test account (this is only a portion of my logs):

Code: Select all

2924367   14.11.2013 03:04:19   14.11.2013 03:13:49   Served   1086 A$   
2924366   14.11.2013 03:04:19   -   Open   27793 A$   
2924365   14.11.2013 02:57:21   14.11.2013 02:57:35   Sent   23344 A$   
2924364   14.11.2013 02:57:21   14.11.2013 02:57:34   Sent   7228 A$   
2924363   13.11.2013 02:57:21   14.11.2013 02:57:26   Sent   22632 A$   
2924362   13.11.2013 02:57:21   14.11.2013 02:57:27   Sent   750 A$   


Yesterday's customers arrived while I was not online, but I had triggered their arrival as I was online on that day. I sent them away today, and then shortly after received the new customers, some of which I sent away, some I didn't tend to and some I served.

So, as you can see, there are no errors here. The times are recorded precisely - both in regard to when the customers arrive, as well as when they were served. You have referred to errors you reported in the past, and of course, errors in games may always occur; needless to say it's our main aim to avoid this, and to fix them as soon as possible. This system here, however, does work flawlessly. There are no errors here, and I can assure you that the times indicated here are correct.

Don't hesitate to let us know if you have any further questions, though!

Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Customers

Postby American Girl » Thu Nov 14, 2013 6:49 pm

pearlbay wrote:Hi again American Girl,

I think there's been a slight misunderstanding between yourself and my esteemed colleague Duffhead. Duffhead is quite correct - the sources I have are the developers, and when I ask them for details, they are looking directly at the code.


Now, what I think you misunderstood is that your customers would only come while you are logged in. That is not the case. You log in, then your customers will start arriving - as I explained two per hour until either the queue is full, you have received all allotted customers over the day, or the day has ended.


Pearl
I am not sure I misunderstood, but I will confirm that I didn't understand at all. Thats why I asked for clarification. And with your response and clarification below I am now much better informed.


pearlbay wrote:You don't need to be logged in until they have all arrived! You just need to log in once to set the system in motion - even if it's just for a second. Then, if you are to get 6 customers per day, the 6 customers will start arriving, 2 per hour, until you have reached the maximum of allowed customers per day - or, as I said, until the queue is full or the day over.

The lists Duffhead showed you show the times you received the customers, as well as when you served them. As you can see, this wasn't always immediately, but sometimes a few hours later. That shows you that your customers do arrive reliable, as well as that you've been able to serve them. The system here is based on pure logic and algorithms. It records the times, the customers are sent out at, as well as the times you send them away on, or serve.



I now understand the difference between Served and Sent. But I do disagree with the use of "arrive reliable" In that there is clearly not 1 hour difference between each set. I am also unsure of the designation "OPEN" as well as if the times are universal times, an ingame clock, or if they are based on my computer time or some other source?



pearlbay wrote:Here is an example of my own test account (this is only a portion of my logs):

Code: Select all

2924367   14.11.2013 03:04:19   14.11.2013 03:13:49   Served   1086 A$   
2924366   14.11.2013 03:04:19   -   Open   27793 A$   
2924365   14.11.2013 02:57:21   14.11.2013 02:57:35   Sent   23344 A$   
2924364   14.11.2013 02:57:21   14.11.2013 02:57:34   Sent   7228 A$   
2924363   13.11.2013 02:57:21   14.11.2013 02:57:26   Sent   22632 A$   
2924362   13.11.2013 02:57:21   14.11.2013 02:57:27   Sent   750 A$   


Yesterday's customers arrived while I was not online, but I had triggered their arrival as I was online on that day. I sent them away today, and then shortly after received the new customers, some of which I sent away, some I didn't tend to and some I served.


I understand much better seeing the actual data and I appreciate staff's attempts to keep myself and anyone else who reads these posts informed.


pearlbay wrote:So, as you can see, there are no errors here. The times are recorded precisely - both in regard to when the customers arrive, as well as when they were served. You have referred to errors you reported in the past, and of course, errors in games may always occur; needless to say it's our main aim to avoid this, and to fix them as soon as possible. This system here, however, does work flawlessly. There are no errors here, and I can assure you that the times indicated here are correct.

Don't hesitate to let us know if you have any further questions, though!

Best regards,

pearlbay


Again, I have no problems with errors. Nor with mistakes nor even miscommunications. I am as quick to point out something I like and find enjoyable as I am a mistake. I am not someone who dwells on the negatives. My main goal is to help and share knowledge. I think a majority of my posts reflect that desire.

I do not think the programmers and staff know less than me. But I also do not think that they are superhuman in their abilities and my observations and opinions are less than theirs either.

The examples provided are current. But is a small sample and does not necessarily represent a larger time frame. If we were to take a sample of Breeding Logs for the last 3 or 4 days we would find no errors either, yet if we extend that sample to include one additional week prior we would find something quite different. :ugeek:

All said I am quite satisfied with what I have learned. :pray: However one question remains with two distinctly different answers from two different sources still. :wall:

I ask again:

Is there a chance that I will be denied customers (or lose customers) if I do not sign in with adequate time to allow them all to manifest at 2 per hour. The scenario again: If I, a Premium who had an empty queue the day before (I finished all customers), sign in at 10 PM for the first time, will I only get 4 customers and lose the other 6 or will those other 6 appear at midnight and the day starts anew. :strange:

If there is a chance of forever losing those other 6 then I am not getting what I paid for as a premium. That allows me to believe there have been times I did not get my daily ten I was told I will get merely as signing up for a premium account. Paying customers were never explained that they must sign in 5 hours before end of day to ensure they get all 10 "even if for a second" I am not asking the game to work "my way" as previously alluded to. I am asking to get what I paid for and possibly for the company to be action oriented and customer centered in their response.

Thank you again Pearl. I appreciate your patience and style. Same goes for you Duffhead. Except for yesterday I was always appreciative of your customer service and response. I did afterall propose marriage to you (or even an affair :oops: ) on one prior occasion. ;)

daisymae100
Posts: 1
Joined: Thu Feb 14, 2013 7:50 am

Re: Customers

Postby daisymae100 » Thu Nov 14, 2013 9:18 pm

This thread raises a question for me. How long does the queue become? If, say, I am able to log in briefly every day on a premium account, in order to start the queue of customers, but am unable to serve them, at what point do they stop arriving?


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