Ticket booth not paying out produce re: updated at 10:10pm

PeasPlease
Posts: 33
Joined: Wed Sep 01, 2010 12:52 pm

Ticket booth not paying out produce re: updated at 10:10pm

Postby PeasPlease » Sat Sep 24, 2011 3:45 pm

Hello:

My ID is 26700933, I am HoneyPlease on My Free Farm and in the Forum, I am PeasPlease. Server 2, Browser is Google Chrome. For some weeks now I have been wondering if I was credited with the produce that is given out from the ticket booth once a day. I have checked carefully the last two times and now I'm sure. I like to cash in my credit everyday and buy things I need through the catalogue or vending machine.

So on September 23rd, 2011 the time was about 9:30pm Pacific Time
and on September 24th, 2011 the time was 12:15pm or later but not past 12:30pm Pacific Time
and on September 24th, 2011 the time was 10:05 pm Pacific Canada Time.

I hope I gave you all the information you need.

Later! ;)

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pearlbay
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Re: Ticket booth not paying out produce re: updated at 10:10

Postby pearlbay » Mon Sep 26, 2011 3:37 am

Hi Peas Please,

yep, you got everything:


Code: Select all

Raffle tickets
Raffle ticket ID           Type                         Received on
(53207)                     Daily raffle ticket         25.09.2011 07:02:44
(53152)                     Daily raffle ticket         24.09.2011 21:03:54
(52780)                     Daily raffle ticket         23.09.2011 06:14:01


Code: Select all

Prize                         Used raffle tickets        Redeemed on
112  onions                        53207                25.09.2011 07:02:52
8      blackberries
5      eggs
14    potatoes


23   cornflowers                      53152            24.09.2011 21:03:56
1     milk


4    fish food                     52780              23.09.2011 06:14:04


Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

PeasPlease
Posts: 33
Joined: Wed Sep 01, 2010 12:52 pm

Re: Ticket booth not paying out produce re: updated at 10:10

Postby PeasPlease » Mon Sep 26, 2011 2:02 pm

Hi again:

No Sorry Pearl, you may have to dig a little deeper. :cry: I turned in my ticket again today at 10:48pm Pacific Time Canada and this time I wrote down what I was supposed to receive and what I already have on hand and I was not credited.
The ticket was giving away 3 sunflowers of which I have 360, 4 mayo of which I have 1177, and 7 zucchini of which I have 2674. After I clicked the check mark on the ticket I did not receive the produce. Same as before. I did go to Mootown and back and there was not change, I logged in again and still no change. :strange: can't understand it. But heck! It still won't ruin our day. 8-)

Thanks for your reply, I'll be hearing from you again I imagine. Great game... :comp: it gives me no pressure and takes my mind off this terrible computer that I work on in which there is always something else to figure out.

lot's of luck :)

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pearlbay
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Re: Ticket booth not paying out produce re: updated at 10:10

Postby pearlbay » Tue Sep 27, 2011 3:06 am

Hi again PeasPlease,

first: Thanks a lot for the kind words, I will make sure to pass them on to my colleagues. :D

Now about your problem. I checked what you should have received according to your description, and that is indeed correct.

Your raffle ticket should have given you:

Code: Select all

Prize               Used raffle tickets      Redeemed on
4 Mayo              53559              26.09.2011 19:45:22
7 Zucchini
3 Sunflowers


What we can see in our log-files, however, also does get credited to our players' accounts. The thing is, it is being credited as you open the raffle-ticket, so instantly. That means, the amount is added to your shelf as the image & text you see are being generated. This happens so quickly, you can't follow the process - and if you check out your shelf afterwards, the amount has already been added to your shelf. So I assume what happened here, is that you checked after the products had already been added to your account and thus assumed you didn't receive them. Does that sound possible to you?

Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

PeasPlease
Posts: 33
Joined: Wed Sep 01, 2010 12:52 pm

Re: Ticket booth not paying out produce re: updated at 10:10

Postby PeasPlease » Tue Sep 27, 2011 2:27 pm

Hi Pearlbay!

Since we are talking about computers...yes anything is possible. No point in :wall: or getting :angry: , just :pray: we all remain :idea: plugged in and let's all have a good time. :D

Thanks for your time and support! :staron: :staron: :staron: :staron: :staron: :staron: :staron: :staron: :staron: :staron: for you Pearlbay!

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pearlbay
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Re: Ticket booth not paying out produce re: updated at 10:10

Postby pearlbay » Wed Sep 28, 2011 3:31 am

You are very welcome, PeasPlease. :D Glad to help anytime! :-)

Cheers,

pearlbay
In case of urgent problems or questions, please use our support form!


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