Bugs/display problems

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Bugs/display problems

Postby pearlbay » Tue May 27, 2014 2:25 am

Bugs are occasionally occurring errors in the game - most of the time, they are display/graphic errors caused by an outdated or faulty browser cache (memory).

If you encounter such an error, it might suffice if you follow these steps:

► Press F5
► Log out
► Clear your browser's cache
► Close the browser and restart it
► Log in again

Here's how to clear your browser cache:

- Google Chrome:

1. Click on "Settings" in the Google Menu Bar

2. Select "History".

3. Select "Clear browsing data".

4. In the dialog that appears, select the checkboxes for the types of information that you want to remove - in your case "Clear the cache".

5. Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything.

6. Click "Clear browsing data."

Now reload the page and try to log in again.


- Mozilla Firefox

1. At the top of the Firefox window, on the menu bar, click on the "Tools" menu, and select "Clear Recent History"

2. The scroll down menu should allow you to choose the time range to clear. Please select "Everything".

3. Now select "Cache" and and save your settings by clicking on "OK".

4. Afterwards, please close and restart your browser.


- Internet Explorer:

1. Choose the menu "tools", and select "internet options"

2. Under the heading "general", choose "browsing history", and click the button "delete"

3. Select "temporary internet files", then click on "delete"

4. Save your settings by clicking on "OK", then restart your browser.


- Opera:

1. Choose the menu point "tools"and click on "settings"

2. Now click on "Advanced" and select "History". Click on "empty now".


- Safari (Windows)

1. Choose the menu point "settings" on your starting page

2. Select "Safari" , then click on "Clear cache"


- Safari (Mac:)

1. Click on Safari > Reset Safari....

2. Check "Remove all website data", then click on the "Reset" button (this will clear both cache and cookies)

Sometimes it is helpful to go through the bug announcements in this forum, you might find your question has been answered before.

Should the bug persist, you can start a new topic, indicating the following data:

a) Server, player ID
b) Browser and version
c) Type of computer and RAM
d) The exact time when you encountered the bug
e) Bug description
f) Is the bug reproducible? If so, how?

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