Portal problems

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Portal problems

Postby American Girl » Thu Apr 10, 2014 11:26 pm

I can no longer log in through the normal log in page. Only through the portal. It says my password is wrong. And I can no longer change my password on my game account once I log into the game.
Thats a real problem for me.
Can you please assist

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pearlbay
Posts: 4564
Joined: Wed Jul 28, 2010 6:51 am
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Re: Portal problems

Postby pearlbay » Fri Apr 11, 2014 3:03 am

Hi American Girl,

once you import your game account to our portal, you need to use the portal's centralized login name and password to access your Free Aqua Zoo account.

You can still log in via the game's login site, but only with your portal login name and password. If you wish to change your password in future, please do so in your portal account.

Let me know if you have any further questions!

Best regards,

pearlbay
In case of urgent problems or questions, please use our support form!

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Portal problems

Postby American Girl » Fri Apr 11, 2014 7:44 am

got it. thank you.

FYI: The portal button for FAZ is different than what was provided in the spoiler. I actually overlooked it several times

new things -- just a bit confusing at times.

I am enjoying the options now provided. Especially linking with potential players on other worlds and games.

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pearlbay
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Joined: Wed Jul 28, 2010 6:51 am
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Re: Portal problems

Postby pearlbay » Mon Apr 14, 2014 5:02 am

Hey American Girl,

yes, I understand - the button is indeed slightly different on Kapi Hospital than it is on Free Aqua Zoo. Might be an idea to streamline it everywhere. :) Thanks for the feedback!

Cheers,

pearlbay
In case of urgent problems or questions, please use our support form!

American Girl
Posts: 168
Joined: Sun Nov 13, 2011 12:18 am

Re: Portal problems

Postby American Girl » Tue Apr 15, 2014 10:36 pm

Thank you Pearl

... I know that maybe you don't check this as often, but do you think you can help with this:

viewtopic.php?f=42&t=7389

Duffhead
upjers-team
Posts: 624
Joined: Fri Aug 27, 2010 3:14 am

Re: Portal problems

Postby Duffhead » Wed Apr 16, 2014 4:32 am

Hiya,

I obviously can't speak for pearlbay herself, but I'll make sure to pass your request on to her.


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