This should be contained in your bug-report

Problems with the game? Please report them here. Don't forget to include the following information, otherwise we won't be able to help you!
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pearlbay
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This should be contained in your bug-report

Postby pearlbay » Tue Apr 24, 2012 4:16 am

So we can treat your reports quickly and without further questions, please read through the points on this list, and add them to your bug-reports.

Note: You can copy this list as it is into your bug report, and add the necessary information

a) Server, User-ID

b) Internet Browser and Version

c) Time of error

d) Error description

e) Error reproducible? If so, how?

f) What kind of internet connection are you using? (DSL/webstick)

g) What version of flash player are you using? -> Click here to test!

Please also add a fitting subject. "Help", does not say a lot. Please make sure to make your description more accurately, for instance by a subject-title such as "Card disappeared from stock". Please also make sure if the error has been reported before. If so, please use the existing thread for your report!

And now a few comments to these questions:

to a) Game world (Server), User-ID

Please make sure you mention the correct game world (Server), so we can check your account without having to ask for the server you play on first.

You can find your user ID inside in the game's settings (cogwheel on the right hand side of your screen).


to b) Internet Browser and Version

Your web or internet browser is the program you are using to look at this site. If you are unsure, which browser you are using, simply have a look at the (generally) blue title bar of this program; that's where the name should be displayed.

In order to find out which version you are using, check your browser's help menu.

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You can find out your current IE version by looking under -> Info

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You can find out your current Firefox version by looking under "help" -> "About Firefox" in the top menu.

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You can find out your current Opera version by looking under "help" -> "About Opera" in the top menu.

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to d) Error description
The most important thing to us is, that you describe your problem in detail. Simply stating "My card is gone" won't help us, as the most important details are missing. Instead, a description such as "I bought a bison-card April 28th at around 11 pm CEST, but the card did not arrive in my card-tab" would be much better, and can therefore be handled much quicker.

to e) Error reproducible? If so, how?

If the error is reproducible, please send us an exact description on how we can reproduce the error ourselves. This helps us enormously, when trying to track the error down.

Thanks a lot,

your upjers-team
In case of urgent problems or questions, please use our support form!

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